Frequently Asked Questions
1. Products and Company
- Where are the products made?
- When was the company founded?
- Why are your items so inexpensive?
- Do you ship Worldwide?
Yes, we offer worldwide shipping.
- How much does shipping cost?
Standard shipping is free for orders within the United States. For all other orders and orders outside the United States, shipping cost will depend on the product dimensions, weight, destination and country of origin.
- When will my order ship?
We know that you want to receive your item as soon as possible, so in items ship out usually within 1 to 2 business day after the order is placed.
- When will l receive my item(s)?
Delivery takes 5 to 7 business days depending on your location. You will be able to track your package using your shipping confirmation number that we send you to your email after your order is shipped. Please allow at least 2 business day to receive your shipping information after placing your order.
- Where is the order shipped from?
Your order will be shipped from Port Charlotte, Fl
- What if my order never arrived?
- What is your return policy?
- When will l receive my return?
4.Orders and Payments
- Can l cancel or change my order?
Because we process our orders so quickly, unfortunately, we can not make changes after an order has been placed. However, if you notice a mistake right away, don't hesitate to contact us to see if any modification can be made.
- What types of payments do you accept?
We currently accept Mastercard, Visa, and American Express, Discovery, Apple Pay, Diners Club, Google Pay, JCB, PayPal, Venmo and Shopify Pay. All transactions are in US Dollars.
- Is my payment information secure?
All payments made on fossilsandstonejewelry.com are highly secured. We use the Secure Sockets Layer protocol (SSL) with an encryption key length of 256-bits. This is the same level of encryption used by large banks to keep your information secure! We do not store any of your payment information.